What is Hosted Voice?

Hosted Voice, also known as Voice over Internet Protocol (VoIP), is a cloud-based phone system that allows businesses to make and receive calls over the internet instead of traditional phone lines.

Why should my business switch to Hosted Voice?

Switching from a traditional POTS phone line to Hosted Voice offers several benefits which may include cost savings, scalability, advanced features, mobility, and easier management. It provides flexibility and enhances communication capabilities for businesses of all sizes.

How does Hosted Voice work?

Hosted Voice converts voice signals into data packets and transmits them over the internet. These packets are then converted back into voice signals at the recipient’s end, allowing for clear and reliable communication. The system requires an internet connection and IP phones or softphone applications.

What equipment do I need to switch to Hosted Voice?

To switch to Hosted Voice, you will need IP phones or analog telephone adapters, a reliable internet connection, and a compatible network infrastructure. IP telephones & adapters can be purchased or leased from Smart City Metro.  With Hosted Voice, you can also place and answer calls from a laptop or mobile application.

I currently have service with another provider, can I switch?

You certainly can. This is a common question, our team is well-versed with the standard porting process, and we can assist with the entire process to make it as painless as possible. Moreover, if your current IP phones meet the necessary qualifications, there’s a potential to repurpose them, which could contribute to a significant reduction in your overall costs.

I already have VoIP service; can I use my current phones?

Yes, if your phones are on our list of approved supported devices and are not locked by the previous provider. Sometimes further testing is required to ensure the device is fully unlocked and compatible.

Will switching to Hosted Voice disrupt my business operations?

When properly planned and implemented, the transition to a Hosted Voice solution should be minimally disruptive. Smart City Metro will work with you to ensure a smooth transition, including porting your existing phone numbers and configuring the system according to your specific needs.

Can I keep my existing phone numbers when switching to Hosted Voice?

Yes, you can port your existing phone numbers to the Hosted Voice system. Smart City Metro will guide you through the porting process.

What features are typically included with Hosted Voice?

Hosted Voice offers many features, including call forwarding, voicemail, auto-attendants, call recording, conference calling, mobile integration, virtual extensions, call queues and more features.

How much does Hosted Voice cost?

The cost of Hosted Voice varies depending on factors such as the number of users, required features, and any additional services or equipment. Typically, it involves a monthly subscription fee per user. Here are Smart City Voices plans, pricing details and package options.

What level of technical support is provided with Hosted Voice?

Smart City Metro provides technical support as part of our service. This support includes assistance with setup, configuration, troubleshooting, and ongoing maintenance.

What happens if I move?

Hosted service allows you to use the service anywhere you have a data connection. You can also utilize additional call methods such as using a softphone from your computer or via a mobile application.

Which models of phones will work on your service?

We support a wide variety of phones models.

What separates Smart City Voice from the competition?

Not all service providers are created equal. Smart City saw a niche in the market by listening to and paying attention to our customers’ needs. Most of the big internet companies do not mention that while they help with the initial configuration, they only offer limited administration and troubleshooting support over the long term. Much of the research and learning the system is the customer’s responsibility and they are never able to offer onsite support. In addition to providing a portal that allows you to make your own administrative changes, Smart City has an entire Hosted Voice team that provides support with emergency response times.

Do you offer other services?

Yes, Smart City Voice is a product provided by Smart City Metro, a full-service telecommunications company based in Orlando Florida. We offer Business Fiber Internet, Dedicated Internet Access, and managed services like SD-WAN to customers from small offices to enterprise customers.

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