All the features you need, delivered in a simple, scalable, reliable VoIP solution.

Smart City Metro offers a complete portfolio of Hosted Voice services for every size business. With a fully managed, cloud-based phone service, our Hosted Voice lets you manage your calls from anywhere, on any Internet-enable device. Hosted Voice offers scalable, easy-to manage features and capabilities that support your business at a fraction of the cost of an on-site phone system.

Coffee shop worker taking order over phone

Smart Office Pro

Ideal for most users, Smart Office Pro includes a dedicated line with a 10-digit telephone number and a full feature set, such as Call Forward, Call Hold, Call Logs, Call Transfer, Do Not Disturb, 3-Way Calling, and Voicemail/Voicemail to Email.

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Smart Office Executive

Get a seamless communication experience with Smart Office Executive. This seat provides a dedicated line with a 10-digital telephone number, and our most robust feature set available, including Anywhere, Call Block, Directed Call Pick-up, Find-Me/Follow-Me, N-Way Calling, Priority Alert, Push-to-Talk and Speed Dial.

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Smart Office Max

The ultimate seat available, Smart Office maX includes all the features of the Executive seat plus a softphone app that gives your users a unified communications application that provides instant messaging, video conferencing, call control, click-to-dial, Presence, Messaging, and a softphone/soft-client functionality.

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Hosted Voice Plans

Select the customized seat plans that fit your needs today, and scale for tomorrow.


  • Unlimited Calling Within the US US, Canada, and Puerto Rico
  • HD Voice Quality Get clearer, richer, and more natural voice quality and clarity so you can hear and be heard.
  • Multiple office support Streamline processes with a single bill and extension dialing.
  • Standard Voice Features Includes features such as Call Forward, Call Hold, Call Logs, Call Transfer, Do Not Disturb, Last Number Redial, 3-way calling and Voicemail/Voicemail to Email.
  • Enhanced Voice Features Enhanced features such as Anywhere, Call Block, Directed Call Pick-up, Find-Me/Follow-Me, N-way Calling, Priority Alert, Push-to-Talk and Speed Dial.
  • Virtual User Feature Pack The Virtual User Feature Pack is a comprehensive set of popular calling features and call management services that may be assigned to Virtual User & Group Services including Auto Attendants, Hunt Groups, Instant Conference, Audio Conference Bridges, and Call Center Queues.

    *Includes 1 Virtual Feature Pack per account.
  • All Add-ons Available Allows you to direct your calls to any other 10-digit telephone number. Calls will ring simultaneously to all assigned active numbers.
  • Unified Communications Combine Voice, Presence, Instant Messaging, Call Control, and Unified Messaging to enhance communications.
  • Anywhere with Feature Control Make business calls from any phone, anytime, anywhere. Move calls from one device to another without hanging up. Access business features regardless of the device being used.
  • Find-Me/Follow-Me Enables a user to define a list of phone numbers that are alerted via sequential ring or simultaneous ring in the event of an incoming call.
  • Voicemail Stores up to 30 minutes of voicemails, consisting of individual messages that can be up to two minutes in length. Upload greetings and create distribution lists.
  • Auto Attendant Serves as an automated receptionist that answers the phone and provides a personalized message to callers
  • Hunt Groups Allows users within a group to be included in a specified subgroup in order to handle incoming calls received by an assigned hunt group’s phone number.
  • Music On Hold Allows users to set their station as “unavailable” so that incoming calls are given a busy signal or are directed to voicemail.
  • Account/Authorization Codes Prompts user for a code and enables the tracking of outgoing calls to all numbers outside of the caller’s group by prompting users for an account code.
  • Call Logs and Reporting Enables users to view and dial from the following list of stored numbers: missed, received and dialed.
  • Softphone/Mobile App A unified communications (UC) application that offers instant messaging, video conferencing, call control, click-to-dial, presence, messaging and a softphone/ soft-client functionality.
  • Virtual Fax Allows a user to send and receive faxes using their email account.
  • Hosted Voice Portal Portal to manage your communication services including all the tools you need to manage your features and account settings are right at your fingertips.
  • Receptionist Dashboard Provides an intuitive attendant console to help front-desk operators manage high volume call distribution through remote control of their desk phone.
  • Call Center Agent/Supervisor Gives contact centers of all sizes the tools needed. Hosted Call Center uses the cloud to keep you in contact with the world and your customers. Hosted Call Center gives you the tools to build revenue and your business.
  • Call Center Reporting and Analytics Discover insightful data you can leveral to improve communications, achieve measurable advantages and gain operational efficiences.
  • No upfront hardware costs
  • Professional installation
  • Client Training and Support
  • 24/7 Locally Based Customer Support

Smart Office Pro

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Smart Office Max

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Customized solutions for your business

Scalable, secure, and dedicated to you.

At Smart City, we are uniquely positioned in the market to serve your business. With a diverse portfolio of Internet and voice services, we offer custom solutions and will work with you to build a tailored plan for your unique requirements.